Pricing for Chiropractic, Physiotherapy, Massage and Acupuncture in Calgary

At Back to Motion, certain products – including but not limited to compression garments, orthotics, and other medical devices – may be custom ordered or specially requested for individual patients.

Custom & special orders (non-returnable)
All medical devices and products that are:

• specifically ordered for a patient
• customized in size, fit, or prescription
• not regularly stocked inventory

are final sale and not eligible for return or exchange once the order has been placed.

Patient responsibility & insurance claims
Patients are responsible for understanding their own insurance coverage prior to purchase.

• Any estimates of coverage provided by the clinic are not guarantees of reimbursement
• The patient remains fully responsible for payment of all products and services, regardless of insurance outcome
• The clinic is not responsible for denied or partially paid claims

In cases where a claim has been submitted, the clinic may request confirmation of claim status or reimbursement to assist with account reconciliation.

Payment authorization
By proceeding with an order, patients acknowledge and authorize:

• the purchase of the product(s)
• payment for all associated costs
• use of the credit card on file for any outstanding balances

Returns & exchanges (non-custom items only)
In limited cases where a return or exchange is approved for non-custom, unopened items, the following will apply:

• A 20% restocking fee
• A 5% merchant processing fee

All returns must be:

• approved in advance
• in original, unused condition
• accompanied by proof of purchase

Final sale acknowledgement
By proceeding with a purchase, patients acknowledge and agree to the terms outlined above.